Consumer Concerns

For inquiries and other concerns, please go to your branch of account or call our Consumer Assistance Center at (044) 950-0022 local 308.

NRBSL is regulated by the Bangko Sentral ng Pilipinas (BSP) with email address at consumeraffairs@bsp.gov.ph and telephone number (+632) 8-708-7087

BOB (BSP Online Buddy) may be accessed by financial consumers through the following portals:
• BSP Webchat - http://www.bsp.gov.ph/
• SMS: 021582277 (for Globe subscribers only; for other network subscribers, BOB will also be made available soon)
• BSP Facebook - https://www.facebook.com/BangkoSentralngPilipinas/

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Consumer Concerns